FAQ's

Q. Where are you located and where all the products get shipped from?

A. We are a retail store located in New Zealand and all the products are available in New Zealand warehouse. We dispatch the orders same day if we receive it before 2PM. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Q. How long will it take to get my order?

A. All the orders received by 2pm will be processed and dispatched same day with overnight courier. Rural and heavy items deliveries may take 1-2 days extra. To find out the delivery time frame for bulky items you can contact us.

Q. What shipping carriers do you use?

A. We use Courier Post, New Zealand Courier, Post Haste for small items and for large and bulky items we use Fliway and Mainfreight.

Q. Can I return my product?

A. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Q. Can I get my product personalized?

A. It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.